Refund policy
At Novanook.click, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility
To qualify for a return:
- Item must be unused.
- Item must be in its original condition.
- Item must include original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Gift Cards
- Personalized or custom-made products
- Clearance or final sale items
- Digital products (if applicable)
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement or refund at no additional cost.
Refund Process
After we receive and inspect your returned item, we'll notify you regarding the approval of your refund.
If approved:
- Refunds are issued to your original payment method.
- Processing usually takes 5–10 business days, depending on your bank or payment provider.
Return Shipping
- If the return is due to our mistake, we will cover return shipping costs.
- If the return is for personal reasons (change of mind, incorrect size ordered, etc.), the customer is responsible for return shipping.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Cancellations
Orders may only be cancelled before they have been shipped.
Once an order has been dispatched, it cannot be cancelled.
Contact
If you have any questions about returns or refunds, please contact our support team through our Contact Us page.